I have always maintained that it should be mandatory in law, that the first job everyone gets should be as a front facing customer service person!
Everyone should learn just how rude, nasty, irrationally angry, ignorant and infuriating customers can be! And that stupid saying about the “customer is always right” should be removed from eve…
I have always maintained that it should be mandatory in law, that the first job everyone gets should be as a front facing customer service person!
Everyone should learn just how rude, nasty, irrationally angry, ignorant and infuriating customers can be! And that stupid saying about the “customer is always right” should be removed from every service companies work rules.
With a career change from retail manager to salt water fishing guide, I became Captain of my own boat, and I make sure every guest understood that I AM the boss, the ONLY boss, and what I say goes. Oddly enough they all accept that as if being a ship captain makes me God.
I have always maintained that it should be mandatory in law, that the first job everyone gets should be as a front facing customer service person!
Everyone should learn just how rude, nasty, irrationally angry, ignorant and infuriating customers can be! And that stupid saying about the “customer is always right” should be removed from every service companies work rules.
With a career change from retail manager to salt water fishing guide, I became Captain of my own boat, and I make sure every guest understood that I AM the boss, the ONLY boss, and what I say goes. Oddly enough they all accept that as if being a ship captain makes me God.